Commentary: Where AI Will Win (And Lose)

Sorry. AI won't become your boyfriend.

There’s a lot of talk right now about various AI projects appearing and disappearing. OpenAI, for its part, is complaining that without free access to human creativity it cannot continue to run while Nvidia is hitting a wall in terms of revenue from AI data centers. In short, the AI sky is falling.

So in all this bad news, let’s take stock in what and where AI will succeed - and fail.

Where AI Wins

AI is set to make a big impact in customer service. It can handle repetitive tasks like answering common questions, tracking orders, or resolving basic issues. This helps companies save time and resources while giving customers quicker responses. As AI tools get better at understanding natural language, the quality of interactions will improve, leading to more satisfied customers.